These summaries explain how Manentia Wealth Consulting Group Limited (C 80087), authorised and regulated by the Malta Financial Services Authority, and its Cyprus branch handle complaints, conflicts of interest, client orders and remuneration.
Complaints
Complaining is free. You can complain:
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by email to compliance@mwcgroup.ch;
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in writing to Manentia Wealth Consulting Group Limited, Level 1, Rokna Apartments, Ix-Xatt ta' Qui-Si-Sana, Sliema SLM 1330, Malta;
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through your adviser.
We acknowledge every complaint within one business day and aim to give our final written response within 15 working days. If we need longer, we will tell you why. In any case, our final response will come within 35 working days.
If you are not satisfied, eligible clients may refer the complaint to the Office of the Arbiter for Financial Services, Malta (freephone 8007 2366, www.financialarbiter.org.mt).
Clients of our Cyprus branch may also refer it to the Financial Ombudsman of the Republic of Cyprus, 15 Kyprianoros Street, 1061 Nicosia (www.financialombudsman.gov.cy).
Conflicts of interest and inducements
We identify, prevent, manage and record conflicts of interest in our investment and insurance services.
Advisers receive a fixed salary, which is the larger part of their pay. Variable pay:
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does not differ by product, provider or margin;
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depends on compliance;
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can be reduced or recovered for misconduct or mis-selling.
We may receive commissions from product providers, for example on insurance-based investment products. We accept them only where they improve the service you receive and do not stop us acting in your best interests. We tell you about them before we provide the service.
If we cannot manage a conflict, we tell you before we act, or we decline to act.
Order transmission
We do not execute orders ourselves. We transmit them to the banks, platforms, brokers and insurers that hold your assets, and they execute them under their own best execution policies.
We take all sufficient steps to get the best possible result for you. Total costs come first, then speed, likelihood of execution and settlement, size and the nature of the order. Your specific instructions take priority.
Our order desk is operated on our behalf by our group's UK office, MWC Group UK, under a written outsourcing agreement. We remain fully responsible for your orders.
Instructions must be given in writing. Orders received after 14:00 CET, or on a public holiday, are placed on the next working day.
Remuneration
Fixed salary is the main part of pay. Variable pay is never guaranteed, is not based on commercial results alone, and depends on meeting compliance and conduct standards. It can be reduced, withheld or recovered for mis-selling, unsuitable advice or upheld complaints.
Directors receive fixed pay only, and control functions are paid independently of the business they oversee. The Board reviews the policy at least once a year.
Sustainability-related disclosures
See our SFDR Disclosures page.
These summaries are for information. The full policies are available on request from compliance@mwcgroup.ch.